Shipping, Returns & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable; therefore, if you receive a refund, the cost of the original shipping will not be included in your refund.
To complete your return, email support - support@x-zero.zendesk.com
Please note that we require a receipt or proof of purchase.
All prices in the shop do not include any taxes, duties, import fees or customs fees charged by your local government. As customs policies vary widely by country, we cannot anticipate what these charges will be and are not responsible for any taxes, duties, import fees or customs fees levied once the merchandise reaches your country.
*Working/Business days exclude weekends and Bank Holidays. Our warehouse team does not operate on these days.
DHL Shipping (Outside Sweden): 1-3 Days. Duties and taxes might apply
Post Nord & Bring Shipping in Sweden, click here to visit Swedish page
Free shipping: Duties and taxes might still apply
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LOCATIONS WE SHIP TO
Customers are responsible for providing an accurate and complete shipping address at the time of purchase. Due to expedited processing, we cannot guarantee the ability to modify shipping details once an order has been submitted - email support@x-zero.zendesk.com as soon as you have made an error so we can try and arrange with the warehouse.
However we cannot guarantee.
UK CUSTOMERS CLICK THE LINK
Please visit our UK store here to place your order (x-zero.co.uk)
EUROPEAN UNION
| Belgium Bulgaria Croatia Cyprus Czechia Denmark Estonia Finland France Germany Georgia Gibraltar Greece Guadeloupe Guernsey Hungary Ireland Italy |
Isle of Man Jersey Latvia Lithuania Luxembourg Malta Mayotte Monaco Netherlands Portugal Poland Romania San Marino Slovakia Slovenia Spain Sweden Vatican City |
United States, Australia, Canada, New Zealand
You must spend a minimum of 70 USD to place an order (Logistical Cost)
For further shipping questions, please get in touch with us.